Receiving your VAR order is a crucial step in setting up your repair workshop. Below, you will find important information to ensure a smooth delivery process.
Article L133-3 of the French Commercial Code forwards the responsibility to the recipient :
Receipt of the goods transported extinguishes any action against the carrier for damage or partial loss if within three days, not including public holidays, following that of such receipt, the consignee has not notified the carrier, by extrajudicial act or by registered letter, of his reasoned protest.
If within the time limit set out above a request is made for an expert appraisal pursuant to Article L. 133-4, this request shall be deemed to constitute a protest without it being necessary to proceed as set out in the first paragraph.
Any stipulations to the contrary are null and void. This last provision does not apply to international carriage.
Any delivery that has not been subject to specific and detailed reservations on the transport receipt will be considered irrevocably ACCEPTED by the customer.
- The visual appearance of the pallet,
- The number of parcel,
- The condition of each parcel and packaging,
- The content of the parcels and packagings.
- In case of a crushed carton (a creased carton = damaged merchandise),
- In case of a perforated carton,
- In case of an open carton,
- Or simply in case of doubts.
- Written on the transport receipt,
- Dated with the name and address of the sender,
- Quantitative (indicate the number of damaged packages),
- Detailed (specify the location and type of damage),
- Precise (identify the name and commercial reference of the damaged item, the package number...),
- Sent to the carrier within 3 days by registered mail.
EXAMPLE OF UNACCEPTABLE RESERVATION
- Subject to unpacking
- Subject to inspection
- Open package
- Damaged carton
- Traces of impact
- Missing package
EXAMPLE OF ACCEPTABLE RESERVATION
- The cardboard packaging of the lower 7-drawer unit MO-52205 has creases on the left side. After opening with the driver, the unit is unusable.
- Package 2/3 of Expert Workshop Kit KO-91521 has holes on the top. After inspection with the driver, references XX-00000 and XX-00000 are unusable.
- The cardboard packaging of the PR-90100 repair stand has traces of impacts along its length. After inspection with the driver, the stand is unusable.
